Shipping, Returns & Exchanges Policy

Order of Processes

The production time for our sex dolls is generally 5-7 business days after your payment has cleared. Sex Dolls are custom products that are made-to-order and so  production does not begin until your order is placed. Your product will be delivered in a large unmarked carton. It is possible that a customs agent may open your product box for inspection upon arriving in your country. Shipping to most countries is 7-10 days via DHL or FedEx, but may vary depending on location, weather conditions, and local customs procedures. In the rare event that a production delay occurs we will notify you immediately via email with the event details. We will update your order with tracking information as soon as it is available via email. When your product arrives a signature is required to receive the package. Product accessories may be shipped separately.

Shipping Information

Shipping is Free to the following countries; United States, Japan, Korea, Singapore, Thailand, Spain, UK, Germany, France, Canada, Denmark, Italy, Netherlands, Austria, Czech Republic, Portugal. For destinations not listed please contact us to receive a free estimate. If your countries customs department decides to charge you a fee, you are solely responsible for this fee. Please check with local regulators for more details. Inspect your product immediately upon arrival as we allow only 48 hours to report a problem post delivery.

Return / Exchange Information

All our products are custom made at the designated factory you have chosen and with the specific options displayed in your item’s listing. Because your product is completely custom made, once the production of your product has begun your order may not be cancelled for any reason. Returns may be granted if you have received an incorrect product due to a logistical error, or if you have received a defective item which falls short of the factories quality standards. To find out the specifics on an individual factories quality control standards please refer to their custom policy page under the specific factory listing on our site. In some cases the manufacturer may offer a discount option on the product in place of an exchange to avoid unnecessary delays. Customer satisfaction is very important to us. If you have any problem with your order, please contact us immediately and we will do our best to fix the issue as soon as possible.

Sexual Contact Disclaimer

WARNING: Health and safety regulations prohibit us from accepting any sexual product once it has been used. Kindly note that any and all options for return are void as soon as you have any sexual contact with the product. All product returns will undergo thorough inspection and testing for sexual contact of any type. If our team determines that you have returned a product which tests positive for sexual contact, the product will be destroyed and you will not receive your refund. Additionally, items that are damaged due to improper use or storage are not eligible for return or refund.

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